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Solutions Engineering Consultant - Wireless

Remote, Remote
This mid-level professional engineer position is responsible for providing high quality and comprehensive billable professional services such as RF site surveys, wireless network installations, training, programming, and other billable jobs to Peak Tech's customers as well as providing pre-sales support to Peak Tech's account managers and customers, and post-sales technical support to Peak Tech's customers.  Develops and maintains professional relationships with customers and account managers. 
  • Responsible for effectively and accurately performing professional services as the primary function.
  • Perform AirMagnet RF site surveys at customer locations of legacy and current systems and, in a timely manner, writes and delivers comprehensive reports.
  • Perform AirMagnet RF predictive site surveys for customer location and, in a timely manner, writes and delivers comprehensive reports.
  • Install hardware, such as wireless networks and terminals at customer sites, and in a timely manner, writes and delivers comprehensive reports.
  • Configure hardware, such as wireless networks and terminals, and, in a timely manner, writes and delivers comprehensive reports.
  • Performs on-site and remote network and product troubleshooting, and in a timely manner, writes and delivers comprehensive reports.
  • Verify the installed system performs against the expectations set in the Site Survey.
  • Performs customer and internal product and technology training.
  • Assists with advanced or unusual system quotes and deliverables. 
  • Maintains a working knowledge of all ADC product lines.
  • Performs administrative duties, in a timely manner, such as expense reports, and time entry.
  • Records and accounts for all time spent on different projects and/or clients for billing purposes.
  • Identifies new business opportunities.
  • Maintains and projects Peak Tech’s professional reputation by providing superior customer service.
  • Keeps management informed of area activities and of any significant problems or concerns.
  • Provides pre-sales support as a secondary duty.
  • Work with account managers and sales engineers to identify, qualify and develop customers and close key strategic opportunities.
  • Researches answers to technical requests and responds to account managers and sales engineers in a timely manner. 
  • Participates in conference calls and meetings with account managers and customers to provide discovery of customer’s needs, direction and abilities, help qualify the account and help determine product offerings and solutions.
  • Performs proofs of concept, feasibility studies, technical demonstrations, and training for the sales team.
  • Assists with other tasks as defined by the Manager of WLAN Professional Services
  • Provides assistance to the Technical Support department in a consultative role as time permits.
  • Provides consulting or mentoring to existing and new technical support staff.
  • Helps train new technical support staff.
  • Provides guidance on complex post-sales technical support issues.
  • Ability to convey detailed information accurately and effectively in a fast-paced mixed office and warehouse environment with frequent interruptions and loud noises.
  • Ensures work area is clean, and well maintained.
  • Attends product and technology training as needed and acquires technical certifications as required.
  • Performs special projects as assigned that may include extensive research, client contact, and report writing.
  • Other duties as assigned.
Ability to:
  • Work independently under no supervision or general supervision; solve problems involving differing situations, requiring creativity to search for solutions among learned and unlearned alternatives.  Frequent analysis, independent judgment and discretion are required to determine appropriate courses of action.
  • Communicate effectively, both orally and in writing, including ability to listen and disseminate information and communicate to customers and co-workers.
  • Work effectively with employees at all levels of the organization, outside customers, and with the general public, including tolerance for constant interruptions.
  • Demonstrate a professional demeanor as a professional services representative at Peak Tech.
  • Demonstrate and promote Peak Tech’s self-accountability philosophy.
  • Troubleshoot, collect, compile, and analyze information to develop recommendations.
  • Demonstrate proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook and the Internet as well as other CRM/ERP systems.
  • Manage a number of priorities simultaneously, establish and meet deadlines.
  • Adhere to customer’s facility safety requirements and procedures while on site.
  • Work cooperatively and foster teamwork by helping co-workers with essential functions.
  • Perform the essential physical job functions including but not limited to:
  • Ability to spend extended periods of time sitting, walking, and communicating (verbal and written).
  • Ability to tolerate a work area containing bright lights and noise.
  • Sufficient finger dexterity to make small movements such as computer keyboard manipulation, or picking up small objects.
  • Ability to frequently speak to convey detailed or important instructions accurately, loudly or quickly.  Average visual acuity necessary to prepare or inspect written documents, files or products, or operate tools, office equipment and heavy equipment. 
  • Ability to frequently reach with hands and arms, stoop, kneel and lift/move up to 50 pounds.
  • Considerable walking/hiking over various terrains, indoors and outdoors, in various weather conditions is required, while carrying and operating tools of the trade such as portable computers, radios, hand tools, etc.  Must be able to work at heights typically from 30’ – 90’ and be able to maneuver within ceiling joists and crawl spaces.
  • Work in a fast-paced office environment and at warehouse, manufacturing, office and other types of environments at customer sites around the world, with frequent interruptions.
  • Properly operate hand tools and power tools.
  • Travel to domestic and international customer sites may be required up to 80% of the time.  Travel to other Peak-Ryzex office locations and/or outside of the local area as needed.  Must be able to acquire and maintain a valid passport for travel to Peak-Ryzex Canada or other international locations.
  • Workweek may exceed 40 hours per week, as required.
Education and Experience:
  • High School Diploma or GED required.  
  • Bachelor’s degree in an applicable technical discipline or field, or equivalent work experience with demonstrated abilities required.
  • Minimum of four (4) years previous experience as a technical support engineer, customer service or field service engineer, or similar position required.
  • Technical experience in the ADC industry including intermediate level networking knowledge, and troubleshooting networks and wireless systems, or related experience required.  Experience with ADC equipment such as scanners, printers, readers, etc, required.
  • Experience performing 5 GHz and 2.4GHz RF site surveys, and installing RF networks.
  • Experience performing RF site surveys in warehouse, manufacturing, production, and office environments.
Peak-Ryzex, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or practice in the investigation of any complaint, or otherwise oppose discrimination.
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