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Lead Solutions Engineer

Alpharetta, GA
Job Description
Collaborating with operations/sales teams, such as logistics and support, for creation, implementation, and support of technology-driven solutions for clients of the organization.  Provide positive internal and external customer service that drives positive client experiences and growth of the company.
  • Lead a team of solution engineers – local and off-shore – in the management of AirWatch environment.
  • Test, implement and support device and software systems.
  • Ensure accurate and timely completion of routine MACD and perform profile maintenance.
  • Responsible for planning, testing, and deploying changes.
  • Plan and schedule routine or project work including server maintenance and upgrades.
  • Respond to and resolve technical problems including outages, application failure, device connection issues.
  • Evaluate system potential by testing compatibility of new programs with existing programs
  • Ensures all mobile devices are updated with the latest patches, profiles, and security standards.
  • Improve existing processes by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications for efficiencies.
  • Troubleshoot issues and restore technical services and equipment by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
  • Perform root cause analysis and develop solutions for typical problems.
  • Document processes and standards for hardware and software configuration, installation and maintenance.
  • Maintain historical records by documenting hardware and software changes and revisions.
  • Assist on hardware/software/security projects.
  • Ensure managed service partners for mobility services and support are meeting contractual obligations, metrics and measures.
  • Provide second level of support to resolve more complex problems involving infrastructure and client technology components, including but not limited to: mobile client hardware/software, mobile profiles, printers and network components.
  • Maintain positive working relationships with vendors, and internal support teams.
  • Provide direct support for Service Desk, Desktop Support and Mobility Services teams.
  • Maintain professional and technical knowledge.
  • Perform application upgrades, security patching, and platform updates.
  • Achieves sales and operational goals set by the Company.
  • Participation in special projects and performs additional duties as required.
  • 3-5 years wireless RF and/or Mobility solutions experience required
  • Experience leading teams, off-shore teams a very strong plus
  • Accustomed to working with large scale companies
  • Minimum 3 years of MDM management mainly in Workspace ONE (AirWatch)
  • 3-5 years process analysis and reengineering experience.
  • 3-5 years’ experience in rugged mobile computer & printer hardware/software system configuration, implementation and support including, but not limited to Zebra, Honeywell, Panasonic, and Datalogic.
  • Knowledge and experience working with various operating systems.
  • Ability to successfully troubleshoot mobile device connectivity issues.
  • Experience developing IT and cloud infrastructure.
  • Knowledge of best practices and protocols regarding system and cyber security.
  • Knowledge of O365 and email systems.
  • Excellent Oral and written communication skills
  • Ability to be interactive with customers/clients.
  • Knowledge of SQL Server and Windows Server.
  • Ability to follow detailed instructions
  • Experience analyzing hardware, software and mobile devices.
  • Knowledge/experience of MDM/EMM platform(s)
  • Ability to utilize existing resources to solve problems
  • Must be able to work independently and collaborate with others.
  • Bachelor's or Technical Degree Required (computer science, information systems, software engineering or other industry related degree) or equivalent years of experience and certifications.
  • AirWatch certification of VCAP or VCDX preferred
  • VMWare Certified Professional certification a plus

Peak-Ryzex is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, veteran status, disability, martial status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law. 

Peak - Ryzex provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job us at HR2@peak-ryzex.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate Human Resources Business Partner who will assist you.

Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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