Peak-Ryzex is looking for an experienced Printer Technician in the Albany NY area!

Job Summary:
Responsible for the installation, maintenance and repair of thermal, laser and impact printers and/or FHE (Forms Handling Equipment). Responsible for generating leads and sales opportunities. Also responsible for understanding our customers’ business and needs.

Essential Functions:

Installs, maintains, and repairs thermal, laser and impact printers and/or FHE
Repairs and corrects malfunctions as necessary
Prepares detailed service and failure records
Trains customers on products
Responds to emergency repair calls as needed
Communicates promptly and accurately all information required by internal support functions
Provides high level of customer satisfaction by ensuring that repairs are done properly and in a timely manner
Responsible for understanding the our customers’ business and the use of the products and Peak services in connection with our customers’ business
Identifies leads
“On Call” is a requirement

Other Duties:

Critical physical effort consisting of continuously standing, bending, and handling equipment
Stand-by duty as required
Exposure to limited amounts of noise and paper dust
Extensive driving (over 50%) to client sites
Performs other duties as assigned

Job Qualifications:

Associates degree in electronics or equivalent experience
Ability to operate within division or department policy guidelines using independent judgment in achieving assigned objectives
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to prioritize and handle multiple tasks simultaneously
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Operations - Onsite Service - NA

Sales - NA